Frequently
Asked
Questions

Please kindly visit our homepage or click the “Gift Vouchers” button. After you have finished purchasing the voucher, the system will send you an email with the voucher code and the way of redeeming the voucher. When the recipient has decided the date & time for this activity, they can use the “Redeem Voucher” button on our website to make a booking.

Catering is not available here as our store is only facilitated for escape room activities. There is a vending machine located at each venue and there are plenty of restaurants at our doorsteps. However, food or drinks are not allowed in the rooms. We can provide light snacks and refreshments for large groups upon request. For more details please see information on large group brochure.

We reserve the right to refuse entry to any player deemed to be intoxicated at the discretion of the staff(and let’s be honest, where’s the fun in doing mental gymnastics when you’re drunk?). Those players will NOT be issued any refund.

We suggest our players wear comfortable clothing and closed footwear as some rooms do require physical activities. High-heels are not recommended.

Most of our rooms are family-friendly except for The Sacrifice and Intruders. Please inform us prior to your game session if you have any conditions such as claustrophobia, pregnancy or are afraid of the dark. For more information on specific rooms, please see our Rooms page on the menu. If you have any other concerns, please call us at 02 8937 0205/ 02 7900 8746 or email us at [email protected]. 

Our game masters are trained to look after and assist you every step of the way when you’re inside the room. You are monitored through cameras and a walkie talkie will be assigned to you so you’re able to reach your game master at any time. You’ll be provided with hints – when you require it – through the walkie talkie. 

If you feel uncomfortable at any time during the game, our team will let you out of the room. You’re welcome to resume and continue the game with your team once you feel better. Please note that once the game has started, any quitting is unfortunately non-refundable. Additionally, due to the design of the room, The Sacrifice and Intruders cannot be resumed after quitting the game.

A $15 discount applies to every child under 10 (included). Please note that children under 10 cannot be admitted into rooms such as The Sacrifice, Intruders, and The Lost Mine.

Please contact us, and we can book the room for you manually.

If you encounter any issues with payment while booking through our website, you can either call us or choose to transfer the deposit to our bank account and then email us the following details:

A. Your full name.

B. Your phone number.

C. Room and the time you want to book.

D. Payment remittance.

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Our Bank Details:

Name: Mission Escape

BSB: 032 029

ACC: 457 836

Phone bookings are not normally available as a deposit is required, unless you are arriving within 30 minutes. Please contact us if you have a special situation and need to make a payment over the phone, or refer to the previous FAQ if you encounter any issues while booking through our website.

The price only depends on the final number of players; the number of players you entered in a booking does not affect the final cost.

Unfortunately, the number of players in each room is strictly restricted to the numbers shown on the Rooms page. If you think you might have more attendees, we suggest you book an extra room. In this case, even if you don’t have extra people on the day, everyone will have a better game experience as the max capacity is NOT the recommended number for a room.

You can change your session time twice for free if your request is made no less than 24 hours beforehand, each further change will cost you 50% deposit fee. No reschedule is allowed within 24 hours of your session. 

You can change your session through your confirmation email.

If you want to change to another venue, please email us(normally rescheduling policy applies)

Cancellation notice ＞48 hours = 50% deposit refund.

Cancellation notice ≤ 48 hours = No deposit refund.

No-show = No deposit refund

Please be aware that unless a lockdown is in place for the Sydney CBD, there will be NO special considerations due to covid related matters, please consider rescheduling the booking ( minimum 24 hours notice required).

A booking will be cancelled if you are 30mins late and there will be no deposit refund.

If you wish to reschedule your booking instead, please refer to ‘What is your change of booking/rescheduling policy?’ above for more information.

Please arrive 10 mins before your session, if you are more than 10 mins late, your game duration will be affected; We won’t be able to start a game if you are more than 30 mins late and it will be canceled (No deposit refund). Please note that we are in the CBD so please spare enough time for parking when driving.

Before checking out your first booking, an option of ‘add another booking’ will be shown to you on the page. Simply click the button and follow the instructions on the page to add another room to your booking.

Please contact us at 02 8937 0205/ 02 7900 8746 or email us at [email protected] before you attend your session if these conditions apply to you. Please note that rooms such as the Sacrifice , The Lost Mine, and Intruders cannot admit people who are pregnant. Additionally, our Trapped room is not recommended for anyone with claustrophobia. For more details on specific rooms and admission requirements, please see Rooms page for more details.

Unstoppable (located at George St venue), The Last Order and Dr. M (located at Pitt St venue) are wheelchair friendly. However, there aren’t wheelchair toilets for both venues.

With the exception of our Vampire Castle and The Last Order room, most rooms have a few physical activities/work that needs to be done by the players. To see specific requirements for each room, visit Rooms page for more details or call us on  02 8937 0205/ 02 7900 8746 or send us an email at [email protected].

Unfortunately, we do not allow phones or cameras inside the room. After all, the best spies keep their missions as a secret! No one likes spoilers – so we kindly ask and require our players to leave their phones and cameras in the lockers provided before entering the game.